Refund policy
NO REFUNDS!!!!
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request to exchange.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at acecartel.llc@gmail.com. Please note that returns will need to be sent to the address provided by email once your item(s) are accepted to be exchanged.
If your exchange is accepted, You will have to pay for the shipping cost to return your item(s). We will also provide instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange question at acecartel.llc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be exchanged, like perishable goods (such as swimsuit bottoms with removed adhesive protective try on stickers ), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the exchange is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll be able to purchase another item with the same value with a discount code.
If more than 14 business days have passed since we’ve approved your exchange, your discount code will be expired.
please contact us at acecartel.llc@gmail.com.